We are proud to offer a free technical support service against all products covered under a service contract with us. On many occasions, it is possible to carry out a temporary solution without even attending site. We can offer this service over the phone, or via video platform if we require sight of the product. In some cases this can even lead to a full repair. At this stage, ask yourself - does my current provider offer this?
Maintenance is important for a number of reasons. A well serviced product will be far less likely to suffer breakdowns, in turn saving you on call out and repair costs. Servicing is also vital to ensuring a product is safe for use. A product may appear to be working correctly, but there are often safety systems that should be routinely checked. We can offer bespoke service packages to suit our clients requirements. Following a service visit you can expect to receive clear and detailed documentation for your records.
In the event of a breakdown, we are able to offer site attendances to suit the required timescale. We offer a same day service (subject to availability) and will strive to get you back up and running without delay. We carry stock of common industry parts, at worst we will aim to get you a temporary solution with a speedy conclusion to follow.
We will make the process as simple as possible, handling from design specification right through to commissioning and hand over. We are able to liaise where required with additional parties such as architects, main contractors or associated trades such as fire alarm and access control to ensure your project runs smoothly.
Having previous industry experience operating both a regional and national service department, we understand first hand the challenges faced in running operations. A strong sub-contractor that can be trusted to operate professionally on your behalf can be extremely valuable. If you operate within the industry you too will likely know first hand the challenges, including locating a trusted sub-contractor to help out during busier times. We are more then happy to operate your field software if you desire, alternatively we can utilise our custom reporting system and generate a worksheet containing your company heading/footing.