We will never leave an immediately unsafe system in operation. Whilst we will not "lock" a system off, we may isolate and provide written documentation advising of interim measures (in some instances advising against use) if we deem appropriate. We accept this can potentially cause operational issues, but rest assured we will be on hand to guide you through the process to minimise possible disruption.
We will always aim to fix a product on the initial visit. Customers must make clear any cap on spend at the time of placing an order for a call out. Our intention is always to minimise the overall bill, return visits incur additional charges so caps can sometimes increase costs. When on site, we will liaise with the bill payer throughout to ensure all options are understood.
We will on most occasions ask for written confirmation accepting our charges, ideally by means of a purchase order, prior to attending.
We offer a true and honest warranty, however there are occasions where return visits turn out to be unrelated to works carried out prior. For this reason, we may still ask for a PO, or written acceptance of charges to attend prior to dispatch of an engineer. It goes without saying, if we deem the fault to be covered within the warranty scope there will be no charge made.